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Access our help desk to resolve frequently asked questions. Get the help you need instantly.
Do you provide training to your clients? If yes, then what is it?
Yes, we provide training to our clients, from credit card terminal training to techniques for accessing PTO data and many others. Everything is included in the training course which helps the merchants to run their businesses.
What is Near Field Communication (NFC)? How does it work?
When you devices are placed near each other, they can communicate by exchanging a bits of data that they both carry and they can also use other mobile devices, this communication via data is accomplished using digital signatures.
How soon will I get my deposits?
For the businesses that qualify the terms, funds get settled to merchant's bank account within 24 hours. For some businesses, it may take 1-2 business days, deposits upon the risk threshold of the business.
Why am I being charged a PCI fee?
Payment applies an Annual PCI Service fee which is greatly used for merchant the costs incurred by industry protocols like: A. Education and resources B. Terminal software updates C. Non-compliant business enhancement
What is the length of my Merchant Agreement?
Although we emphasize on 3-year merchant agreement but we provide month-to-month services as well.
How often should I batch?
The clients must not batch the transactions on their own. The batch is done for settlement automatically.
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